Canon printers are known for their high-quality printing and reliability. However, they can sometimes encounter errors that disrupt their functionality. These errors are usually displayed as numerical codes, which can be confusing for users. This guide provides a structured breakdown of Canon printer error codes from 001 to 995, along with their causes and potential solutions.
Understanding Canon Printer Error Codes
Canon printer error codes are numerical representations of various issues that can occur during operation. These errors typically fall into categories such as hardware malfunctions, software issues, connectivity problems, and paper handling errors.
Common Categories of Canon Printer Errors
- Hardware Errors: Related to printhead, cartridges, and other internal components.
- Software and Firmware Issues: Problems arising from outdated drivers or corrupted firmware.
- Connectivity Errors: Wi-Fi, USB, or network-related problems.
- Paper Handling Errors: Paper jams, incorrect paper size, and tray misalignment.
- Maintenance and Sensor Issues: Ink absorber full, overheating, or roller feed errors.
Now, let’s dive into the detailed list of error codes and their causes.
Canon Printer Errors, Causes, and Remedies
| Error Code | Cause | Remedy |
|---|---|---|
| #001 | Different sized originals were scanned without setting the Different Size Originals mode. | Check the originals and the settings, and perform the operation again. |
| #001 | Different sized originals were scanned in the 2-Sided Original mode without setting the Different Size Originals mode. | Check the originals and the settings, and perform the operation again. |
| #001 | A paper jam occurred. | After removing the paper jam, check the originals and the settings, and perform the operation again. |
| #003 | Communication took longer than the preset time (64 minutes), causing an error. | Lower the resolution or divide the document into several parts when sending. Ask the remote party to reduce the resolution or divide the document when receiving. |
| #005 | The recipient did not answer within 35 seconds. | Confirm that the recipient’s machine is able to communicate, and then try again. |
| #005 | The receiving machine is not a G3 fax. | Check the type of machine used by the recipient. |
| #012 | The document could not be sent because the receiving fax machine was out of paper. | Ask the recipient to load paper into their fax machine. |
| #018 | The recipient’s machine did not respond when your machine redialed. | Confirm that the recipient’s machine is able to communicate, and then try again. |
| #018 | The documents could not be sent because the recipient’s machine was performing another task. | Confirm that the recipient’s machine is able to communicate, and then try again. |
| #018 | The settings on your machine do not match the settings on the recipient’s machine. | Confirm that the recipient’s machine is able to communicate, and then try again. |
| #019 | Sending could not be performed because the memory of the Remote Fax server machine became full. | Wait a few moments, and then try again after the other send jobs are complete. Erase unnecessary documents and documents with errors to increase available memory. |
| #019 | The document could not be sent because the memory of the machine is full. | Delete unnecessary documents and documents with errors to make more memory available. |
| #019 | When performing memory sending, the image could not be stored in the memory. | Perform memory sending again or send the document with direct sending. |
| #019 | There was a problem with the scanned image when performing direct sending. | Perform direct sending again. |
| #022 | Forwarding could not be performed because all addresses stored in the specified group destination have been deleted. | Try sending again. |
| #022 | Transmission could not be performed because the specified destination in the Address Book was deleted. | Try sending again. |
| #022 | Transmission via fax driver is not allowed. | Set [Allow Fax Driver TX] to ‘On’. |
| #025 | A telephone line not connected to the Remote Fax server machine was specified. | Check the telephone line number for the server machine and set the correct number in Remote Fax TX Settings. |
| #033 | The recipient’s machine does not support confidential sending or subaddresses. | Send the document without using confidential sending or subaddresses. |
| #034 | The destination for confidential sending specified for the recipient’s machine did not exist. | Check the destination for confidential sending in the recipient’s machine and try sending again. |
| #034 | There was insufficient memory in the recipient’s machine. | Ask the recipient to make more memory available. |
| #035 | The recipient’s machine does not support the forwarding function or subaddresses. | Directly send to the forwarding destination. |
| #040 | Sending could not be performed because there was insufficient memory in the Remote Fax server machine. | Erase unnecessary documents, divide the sending operation into multiple batches, or lower the resolution. |
| #040 | The document could not be sent because the memory of the machine is full. | Delete unnecessary documents, divide the sending operation into multiple batches, or lower the resolution. |
| #054 | The sending process was interrupted because the user phone number and user name were not registered. | Register the user phone number and user name, and perform sending again. |
| #080 | A subaddress is not set in the recipient’s machine. | Try sending the document without a subaddress, or request that the recipient set the same subaddress as the sender’s subaddress. |
| #081 | A password is not set in the recipient’s machine. | Try sending the document without a password, or request that the recipient set the same password as the sender’s password. |
| #099 | The job was cancelled. | Perform the job again. |
| #102 | The subaddress and/or password do not match. | Check the subaddress and/or password for the recipient’s machine. Make sure they match, and then try again. |
| #102 | There was insufficient memory in the recipient’s machine. | Ask the recipient to make more memory available. |
| #701 | The specified Department ID does not exist, or the PIN has changed. | Enter the correct Department ID or PIN. If you do not know the PIN, contact the administrator. |
| #701 | Reception of print jobs with unknown IDs or remote scan jobs with unknown IDs is disabled. | Set and for [Department ID Management] to ‘On’. |
| #701 | Sending could not be performed because authentication failed between the Remote Fax server and client machines. | Log in to the Remote Fax client machine using a Department ID and PIN registered in the Remote Fax server machine. |
| #702 | The document could not be sent because the memory is full. | Wait a few moments, and then try again after the other send jobs are complete. |
| #703 | An error occurred while converting the image. | Lower the resolution and perform sending again. |
| #703 | The memory for the image data is full. | Wait a few moments, and then try again after the other send jobs are complete. Delete documents stored in the Mail Box and Fax/I-Fax Inbox. If the issue persists, turn the main power OFF and then back ON. |
| #704 | An error occurred when reading address information from the Address Book. | Check the address settings. If the issue persists, turn the main power OFF and then back ON. |
| #705 | The size of the image data is larger than the maximum data size set in [Maximum Data Size for Sending]. | Change the Maximum Data Size for Sending setting, select a lower resolution, or decrease the number of pages containing images. |
| #706 | The address book is currently being imported/exported, or the machine is busy with other send-related functions. | Wait a few moments and try sending again after the other send jobs are complete. |
| #713 | The document in Mail Box or Fax/I-Fax Inbox was deleted before the link was sent via e-mail. | Store the necessary document in the Mail Box or Fax/I-Fax Inbox again, and then send the link again via e-mail. |
| #751 | The server is not functioning, or the network is not connected. | Make sure the server is ON, check the destination, and check the status of the network. Enable Use Chunked Encoding with WebDAV Sending if necessary. |
| #751 | The IP address is not set. | Check [TCP/IP Settings] in Network in [Preferences]. |
| #751 | Unable to send to an SMB server due to browsing file servers using Windows (SMB). | Close the [Browse] screen and scan/send the original again. Alternatively, use FTP as the protocol for sending to servers. |
| #752 | The SMTP server is not functioning, or the network is not connected. | Check that the SMTP server is operating properly and check the status of the network. |
| #752 | The SMTP server name, domain name, or e-mail address is incorrect. | Check the SMTP Server Name, Domain Name, and E-Mail Address in Communication Settings. |
| #753 | A TCP/IP error occurred when sending an e-mail or sending a fax from the Remote Fax client machine. | Check that the network cables and connectors are properly connected. If the issue persists, turn the main power OFF and then back ON. |
| #755 | TCP/IP is not operating normally. | Check [TCP/IP Settings] in [Preferences]. |
| #755 | The IP address is not set. | Check [TCP/IP Settings] in [Preferences]. |
| #755 | An IP address was not assigned to the machine by the DHCP or Auto IP server. | Check [TCP/IP Settings] in [Preferences]. |
| #759 | An error occurred while sending a link via e-mail to the Mail Box in which the file is stored. | Contact your administrator. |
| #761 | A PDF or XPS file with a digital signature could not be sent due to a corrupt or inaccessible digital certificate. | Confirm that the user or device certificate is not corrupt. Re-install the user certificate or generate the device certificate again. |
| #762 | Could not send to a domain that is not registered as an allowed domain. | Set [Allow MDN Not via Server] to ‘Off’, or register the domain as an allowed domain. |
| #766 | The certificate used to send a PDF or XPS with a digital signature has expired. | Update the certificate or use a certificate that has not expired. Set the date and time of the machine to the correct date and time. |
| #769 | The number of trials allowed for the Scan and Send function reached the upper limit. | Purchase the official optional product to continue using the function. |
| #770 | Data could not be sent with WebDAV due to SSL communication issues. | Check the settings for the WebDAV server and proxy server. Confirm that the SSL server certificate is valid and not self-signed. |
| #771 | The setting for the Remote Fax Server Address is incorrect. | Check [Remote Fax TX Settings]. |
| #771 | The Remote Fax Server has not been started. | Check the Remote Fax Server. |
| #771 | The network is not connected. | Check the status of the network. |
| #771 | The machine could not connect to the DNS server. | Check the DNS server name in [Communication Settings] and ensure the DNS server is functioning normally. |
| #773 | [Optimize PDF for Web] is set to ‘On’, and PDF modes that cannot be set are selected. | Set only one of the following: Device Signature, User Signature, or Reader Extensions. Alternatively, set [Optimize PDF for Web] to ‘Off’. |
| #773 | [Format PDF to PDF/A] is set to ‘On’, and PDF modes that cannot be set are selected. | Cancel the Reader Extensions, Encrypt, and Visible Signatures settings. Alternatively, set [Format PDF to PDF/A] to ‘Off’. |
| #801 | A timeout error occurred while communicating with the SMTP server. | Check that the SMTP server is functioning normally and check the status of the network. |
| #801 | The SMTP server returned an error while trying to connect. | Check that SMTP is operating normally and check the status of the network and file server. Check the settings for the destination. |
| #801 | Timeout error while communicating with SMTP server. | Check SMTP server and network status. |
| SMTP server returned an error. | Verify SMTP operation, network, and file server status. | |
| No write permission for destination. | Check address settings. | |
| #802 | Incorrect SMTP server name in Communication Settings. | Verify SMTP server name. |
| Incorrect DNS server address. | Check DNS settings. | |
| #804 | Cannot match folder path when sending to a file server. | Verify destination. |
| #805 | SMB server has insufficient space. | Delete unnecessary files or contact administrator. |
| #806 | Incorrect username or password for file server. | Correct username or password. |
| #807 | No access privileges for the specified directory. | Adjust directory permissions or use an accessible directory. |
| #809 | File with the same name exists on SMB server and cannot be overwritten. | Rename file or change server settings. |
| #810 | POP server connection error when receiving an I-fax. | Verify POP Server settings and network status. |
| #813 | POP server authentication error (user/password issue). | Verify POP Server authentication settings. |
| #830 | DSN error due to incorrect I-fax address or large data size. | Verify address, limit data size, check mail server. |
| #839 | Incorrect username/password in Communication Settings. | Verify SMTP Authentication settings. |
| #841 | Encryption algorithm mismatch with mail server. | Disable SSL or update encryption settings. |
| #843 | Time difference between KDC server and machine. | Adjust date/time settings on machine and KDC server. |
| #844 | When sending with POP before SMTP, SSL encrypted communication with the POP server failed. | Check SSL settings, CA certificate, and server certificate validity. |
| #845 | POP before SMTP authentication failed. | Verify POP address, password, and authentication settings. |
| #846 | POP authentication (APOP) failed. | Verify APOP settings and credentials. |
| #849 | SMTP server authentication error. | Verify SMTP authentication settings. |
| #850 | SMTP server does not support encryption. | Disable encryption in SMTP settings. |
| #851 | Incorrect TLS settings in communication with SMTP server. | Check TLS settings and SMTP server requirements. |
| #852 | Incorrect SSL settings in communication with SMTP server. | Check SSL settings and update certificates if needed. |
| #853 | Data transmission failure due to encryption issues. | Verify encryption settings, network stability, and server compatibility. |
| #855 | Time synchronization failure with network server. | Check NTP server and machine date/time settings. |
| #856 | Network authentication failure (802.1X authentication error). | Check network authentication settings and credentials. |
| #858 | Job processing failure due to network disconnection. | Check network stability and reconnect. |
| #860 | SMTP server authentication failed due to expired password. | Update SMTP account password and try again. |
| #861 | Certificate validation failed. | Check SSL certificate validity and update if necessary. |
| #863 | Too many simultaneous connections to mail server. | Reduce the number of concurrent connections or check server limits. |
| #865 | Scan job failure due to file format issues. | Change file format settings or check software compatibility. |
| #866 | FTP transfer failure due to incorrect permissions. | Verify FTP user permissions and retry. |
| #867 | FTP transfer failed due to file already existing. | Rename file or enable overwriting in FTP settings. |
| #868 | SMB communication error due to protocol mismatch. | Check SMB protocol version and compatibility settings. |
| #869 | LDAP server connection failed. | Verify LDAP server address, credentials, and connection settings. |
| #870 | LDAP authentication failed. | Check LDAP username, password, and authentication method. |
| #872 | Cloud print service authentication error. | Verify cloud service login credentials and API settings. |
| #873 | Cloud print job failed due to service unavailability. | Check cloud service status and retry. |
| #878 | Job processing failure due to unsupported file format. | Convert file to a supported format and retry. |
| #880 | Wi-Fi Direct connection error. | Check Wi-Fi Direct settings and reconnect. |
| #882 | Google Cloud Print error. | Verify Google Cloud Print account and network connection. |
| #883 | Fax job failure due to incorrect recipient number. | Verify recipient number and retry. |
| #884 | Fax job failed due to no answer from recipient. | Check recipient availability and retry. |
| #885 | Fax transmission failure due to poor line quality. | Check telephone line and retry. |
| #886 | Fax reception error due to low memory. | Free up memory and retry. |
| #888 | Print job failed due to incompatible PDL (Page Description Language). | Use a compatible driver and retry. |
| #889 | Print job failed due to insufficient printer memory. | Reduce job complexity or upgrade printer memory. |
| #892 | Scan job failed due to incorrect DPI settings. | Adjust DPI settings and retry. |
| #894 | Firmware update failed. | Retry update using a stable connection. |
| #899 | General hardware error. | Restart printer or contact Canon support. |
| #919 | A syntax error or a PostScript error that exceeds device restrictions, etc. was detected. | Set [Print PS Errors] (Settings/Registration) to ‘On’, submit the job again, confirm the contents of the PostScript error, then execute the job after resolving the error. (See “Print PS Errors.”) |
| #925 | The file cannot be processed because the page size specified for the file sent from the fax driver exceeds the standard size. | Change the image to a standard size, and perform sending again. |
| #927 | The PDL data received from the fax driver contains a font that cannot be processed. | Change the font, and perform sending again. |
| #928 | The fax could not be sent from the fax driver because the memory is full. | Divide the data before sending it or check the amount of available memory, and perform sending again. |
| #929 | The network connection was lost when receiving data from the fax driver, or the host (PC) did not respond. | Check the status of the network. |
| #995 | Reserved communication jobs were cleared. | Reserve the jobs again, if necessary. |
Conclusion
Understanding Canon printer error codes is crucial for effective troubleshooting. Whether the issue is related to paper handling, ink cartridges, connectivity, or firmware, identifying the error code allows users to take the appropriate corrective action.
For persistent issues, users should consider:
- Restarting the printer and checking for firmware updates.
- Ensuring correct installation of cartridges and paper.
- Checking network connections for Wi-Fi-enabled printers.
- Consulting the Canon support website or seeking professional assistance.
By following this guide, you can diagnose and resolve common Canon printer errors efficiently, ensuring smooth and uninterrupted printing operations.