Whether you run a retail shop, bank, exchange house, or business in the UAE, a note counting machine is essential for daily operations. But when your currency counting machine shows an error, it can bring your workflow to a halt. This complete guide covers all major note counting machine error codes, their meanings, causes, and step-by-step solutions, so you can get back to counting in minutes.
If you’re new to these machines, it helps to first understand how money counters work before diving into error diagnosis.
What Are Error Codes on a Note Counting Machine?
Error codes are alphanumeric signals displayed on your machine’s screen when it detects a problem. They help you diagnose issues quickly without needing a technician every time.
Why Does a Note Counting Machine Show Errors?
The most common reasons include dirty sensors, torn or folded notes, double-fed bills, or internal hardware faults. Environmental factors like dust and humidity common in UAE conditions , also trigger errors more frequently. Many of these issues overlap with broader money counting machine problems that businesses across the UAE regularly face.
How to Read Error Codes on a Currency Counting Machine
Most machines display errors as E1, E2, E3, and so on. Some models use text like “JAM,” “HALF,” or “UV ERR.” Always cross-reference with your machine’s manual or the reference table further below.
Types of Errors in a Note Counting Machine
Errors fall into three categories: note-feeding errors (physical issues with bills), sensor errors (dirty or faulty detection components), and system errors (internal software or hardware faults).
Complete List of Note Counting Machine Error Codes
E1 Error Code – Meaning & Fix
E1 signals a half note error- the machine detected a note that is torn, folded, or shorter than standard. Remove the note tray, clear any damaged bills, straighten remaining notes, and reload.
E2 Error Code – Meaning & Fix
E2 means a double feed- two or more notes entered the machine simultaneously. Fan your notes thoroughly before loading and ensure they aren’t damp or stuck together.
E3 Error Code – Meaning & Fix
E3 indicates a chain feed error- continuous jamming in the feeding roller. Clean the roller with a dry cloth and check for debris inside the feed path.
E4 Error Code – Meaning & Fix
E4 is a UV detection error- the machine flagged a potentially counterfeit note. Remove the suspicious bill and re-run the stack. If it repeats, clean the UV sensor. Given the growing threat of currency fraud in the UAE, a UV-capable machine is an essential line of defence for any cash-handling business.
E5 Error Code – Meaning & Fix
E5 points to an MG sensor error- the magnetic sensor is dirty or blocked. Use a sensor cleaning card or soft brush to clean the MG sensor area.
E6 Error Code – Meaning & Fix
E6 is a jam error – a note is physically stuck inside. Open the machine’s side or top cover carefully, remove the jammed note without tearing it, and close securely before restarting.
E7 Error Code – Meaning & Fix
E7 signals a denomination error- the machine encountered a note it doesn’t recognize, often because the currency version setting is outdated. Verify your currency settings or update the firmware.
E8 Error Code – Meaning & Fix
E8 means the hopper is empty- no notes remain in the input tray. Simply reload your notes and press start.
E9 Error Code – Meaning & Fix
E9 is a system error- an internal fault the machine cannot self-diagnose. Perform a hard reset first; if the error persists, contact a service center.
Most Common Currency Counting Machine Errors Explained
| Error | Cause | Solution |
| Half Note | Torn/folded note | Remove & reload |
| Double Feed | Notes stuck together | Fan notes before loading |
| Chain Feed | Continuous jam | Clean roller |
| UV Error | Fake note detected | Remove suspicious note |
| MG Error | Sensor dirty | Clean MG sensor |
| Jam Error | Note stuck inside | Open cover & clear |
| Denomination Error | Wrong currency | Check currency setting |
| Hopper Empty | No notes in tray | Reload notes |
| System Error | Internal fault | Hard reset / service |
How to Fix Error on Currency Counting Machine ?
Step 1 – Identify the Error Code
Note the exact code or message displayed. This determines everything that follows.
Step 2 – Check for Note Jam or Misalignment
Open the feed cover and visually inspect for stuck or folded notes. Never pull forcefully ,always ease notes out gently.
Step 3 – Clean the Sensors
Use a sensor cleaning card or a soft lint-free cloth. Wipe the UV, MG, and IR sensor zones. Avoid using water or liquid cleaners directly on sensors.
Step 4 – Reset the Machine
Power the machine off, wait 30 seconds, and power it back on. This clears temporary memory errors in most models.
Step 5 – Update the Currency Version
If your machine operates in the UAE and processes AED or mixed currencies, ensure the currency detection version is up to date. Some errors occur because new note designs aren’t recognized by older firmware.
You can browse compatible currency counting machines to find models that come with the latest currency versions pre-installed.
Step 6 – Contact Service Center
If none of the above resolves the issue, the problem is likely hardware-related. Reach out to a certified service center, especially for sensor replacements or motor repairs.
How to Reset a Currency Counting Machine Error
Soft Reset Method
Turn the machine off using the power switch, wait 10–15 seconds, and switch it back on. This works for most display errors and minor glitches.
Hard Reset Method
Some machines have a recessed reset button (check your manual). Hold it for 5–10 seconds. This restores factory settings and clears persistent errors.
When to Reset vs When to Repair
Reset when the error is display-related or sensor-triggered. Repair when you hear unusual sounds, rollers aren’t moving, or the same error returns after multiple resets. When in doubt, it’s worth consulting a professional — Fliponn’s currency counting machine repair services cover all major brands across the UAE.
Note Counting Machine Sensor Errors – Deep Dive
What is UV Sensor Error in Currency Machine?
The UV (ultraviolet) sensor detects fluorescent strips embedded in genuine currency. When it’s dirty or damaged, it may falsely flag real notes as counterfeit , triggering currency counter error code E4. This is particularly important in the UAE, where counterfeit detection is taken seriously at a regulatory level.
What is MG Sensor Error in Note Counter?
The MG (magnetic) sensor reads magnetic ink used in printing genuine notes. Dust accumulation is the top cause of MG sensor error in note counters across UAE businesses.
What is IR Sensor Error in Cash Counting Machine?
The IR (infrared) sensor measures note thickness and detects doubles. An IR sensor error often presents as repeated E2 or E3 codes even with perfectly good notes. This is one of the more technical faults and links closely to the core mechanics described in how money counters work.
How to Clean Sensors at Home
Power off the machine, open the feed cover, and gently insert a sensor cleaning card (available at most office supply stores in the UAE). Run it through twice. For stubborn buildup, use a soft brush lightly dampened with isopropyl alcohol, not water.
Note Counting Machine Error Codes by Brand
Maxsell Note Counting Machine Error Codes
Maxsell machines use E1–E9 codes consistent with the table above, with some models adding “ERR-CIS” for image sensor faults.
Godrej Currency Counter Error Codes
Godrej counters may display “HALF,” “DBL,” or “JAM” in text format rather than numbered codes, but the troubleshooting steps remain the same.
Kores Note Counting Machine Error Fix
Kores machines commonly show E3 and E5 in high-dust environments. Regular monthly cleaning is recommended.
Gobbler Currency Machine Error Codes
Gobbler models use numeric codes and also have a diagnostic mode accessible via the menu button — useful for identifying intermittent sensor issues.
Strob Note Counter Error List
Strob machines typically display UV and MG errors together as a combined sensor alert. Address both sensors when this appears.
Currency Counting Machine Repair in UAE
High transaction volumes in Dubai’s retail and exchange sectors mean machines work hard. The most reported bill counter errors in Dubai are UV sensor faults and double-feed errors — both linked to high note volumes and dry air conditions.
Abu Dhabi businesses frequently report E7 denomination errors, particularly after new AED note series releases.
Where to Get Bill Counter Error Fix in UAE
For cash counting machine troubleshooting in the UAE, always choose an authorized service center that carries genuine replacement parts. Avoid generic repair shops that may use incompatible components. Fliponn’s dedicated currency counting machine repair services are available across Dubai, Abu Dhabi, and the wider UAE with fast turnaround times.
Best Currency Counting Machine Service Center in Dubai
Fliponn.ae offers professional currency counting machine repair across Dubai and the wider UAE. Whether it’s a sensor replacement, firmware update, or full servicing, their certified technicians handle all major brands. You can also explore their full range of currency counting machines if your current machine has reached the end of its serviceable life.
How to Prevent Errors in Note Counting Machine
Regular Cleaning Tips
Clean your machine every 1–2 weeks in high-use environments. Use cleaning cards monthly and wipe exterior vents with a dry cloth weekly to prevent dust buildup on internal sensors. Many persistent issues highlighted in common money counting machine problems are entirely avoidable with this basic routine.
Correct Way to Load Notes
Always fan notes before loading, remove staples and paper clips, and avoid mixing denominations unless your machine supports multi-denomination counting. Never overfill the hopper beyond its rated capacity.
Best Practices for Long Machine Life
Keep the machine in a cool, dust-free area. In the UAE, air-conditioned environments significantly extend machine lifespan. Cover the machine when not in use.
When to Service Your Currency Counting Machine
Book a professional service every 6–12 months, or immediately if you notice unusual sounds, inconsistent counts, or recurring errors that don’t resolve with cleaning and resets. Fliponn’s repair and maintenance services are structured to keep your machine compliant, accurate, and running at full efficiency.
Conclusion
Understanding note counting machine error codes puts you in control of your equipment. From E1 half note errors to E9 system faults, most issues can be resolved quickly with the right knowledge — saving you time, money, and frustration. Regular cleaning, proper note handling, and timely servicing are the three pillars of a long-lasting, error-free machine.
If your machine shows a persistent error you can’t fix, or if you’re due for a service, contact Fliponn.ae today. Their UAE-based team specializes in currency counting machine repair, maintenance, and supply, keeping your business running without interruption. You can also browse their latest currency counting machines if it’s time to upgrade to a smarter, more reliable model.
Frequently Asked Questions (FAQ)
What is E1 error in note counting machine?
E1 indicates a half note error , the machine detected a torn, folded, or undersized note. Remove it from the stack and reload.
How do I reset my currency counting machine?
Turn it off, wait 30 seconds, and power it back on for a soft reset. For a hard reset, use the dedicated reset button described in your machine’s manual.
Why does my money counter keep showing error?
Persistent errors usually point to dirty sensors, worn rollers, or outdated currency firmware. Clean the sensors first, then check your currency version settings. A full breakdown of recurring issues is available in this guide to money counting machine problems.
What causes UV sensor error in currency machine?
Dust, debris, or a damaged UV lamp inside the machine. Regular cleaning prevents this in most cases. The UV sensor is also your machine’s primary defence against counterfeit notes.
Can I fix note counting machine error at home?
Yes, most E1 through E8 errors can be resolved at home with cleaning, note adjustment, and resetting. E9 system errors typically require professional attention from a certified technician.